14c Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the 14c platform collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
14c collects various types of information to keep the platform operating securely and to deliver the best experience for Malaysian users. The information collected includes:
- Account information: Full name, phone number, email address, date of birth, and identification details submitted during registration or account verification.
- Payment information: Bank account numbers, account holder names, and transaction records in MYR (RM). We do not store credit card details directly — all transactions are processed through secure, encrypted payment channels.
- Device & browser information: IP address, device type, operating system, browser version, screen resolution, and other technical information collected automatically when you access the platform.
- Usage data: Game session records, login timestamps, game preferences, wagering amounts, and in-platform activity — used to improve the user experience and detect any suspicious behaviour.
- Cookies & trackers: Data collected via browser cookies to facilitate navigation, remember user preferences, and analyse platform usage patterns.
2. How We Use Your Information
Information collected by 14c is used solely for legitimate purposes directly related to platform operations. The primary purposes include:
- Processing account registrations and verifying user identities in accordance with the platform's security requirements
- Processing deposits, withdrawals, and financial transactions in MYR securely and accurately
- Providing effective customer support and resolving any account or transaction issues
- Sending important notifications relating to your account, terms updates, platform promotions, and security information
- Detecting and preventing fraud, unauthorised use, and activity that violates the platform's terms
- Improving platform functionality and the user interface based on analysis of non-personally identifiable usage patterns
- Complying with legal obligations and regulatory requirements applicable in Malaysia
14c will not use your data for any purpose beyond the scope stated above without prior notice and your consent.
3. Cookies & Activity Tracking
The 14c platform uses cookies — small text files stored on your device — to enhance your browsing experience and keep the platform running smoothly. We use several types of cookies:
- Essential cookies: Required for core platform functionality, such as maintaining login sessions and processing transactions. These cookies cannot be disabled without affecting how the platform operates.
- Preference cookies: Saves your preferences such as interface language and display settings so they don't need to be reconfigured on every visit.
- Analytics cookies: Collects aggregated, non-personally identifiable usage data to help us understand how users interact with the platform for improvement purposes.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality or user experience of the 14c platform. We do not use cookies to track your activity on third-party websites.
4. Data Storage, Security & Sharing
Storage & Security
All 14c user data is stored on SSL-encrypted servers. We apply industry-standard security protocols to protect data against unauthorised access, disclosure, or destruction. Passwords are stored in encrypted form using an irreversible hashing method.
Your data is retained for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
14c does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Data sharing is limited to the following situations only:
- Payment service providers required to process transactions in MYR
- Technical service providers that support platform operations, bound by strict confidentiality agreements
- Government authorities or law enforcement agencies when required under applicable Malaysian law
All third-party providers working with 14c are required to uphold data protection standards equivalent to those set out in this policy.
5. User Rights & How to Contact Us
Your Rights Over Personal Data
As a 14c platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
- Right to Rectification: You may request corrections to any inaccurate or outdated information. Basic profile details can be updated directly through your account settings.
- Right to Erasure: You may request deletion of your personal data by closing your 14c account. However, we may need to retain certain records to comply with legal obligations or resolve outstanding disputes.
- Right to Restrict Processing: In certain circumstances, you may ask us to restrict how your data is processed while a dispute or review is being resolved.
Policy Updates & How to Contact Us
14c reserves the right to update this Privacy Policy at any time. The latest version will always be available on this page. Any material changes will be communicated to active users via in-platform notifications.
If you have any questions, complaints, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to the 14c support team:
Support email: [email protected]
We aim to respond to all privacy-related enquiries within seven business days.
Questions About Your Data?
If you'd like to know more about how 14c handles your information, or wish to submit a personal data request, contact us or visit the FAQ page for further details.